The purchase and sale of items through our Website and Platform is carried out under the name “UNODEUNO” by WEARELIMITEDVIGO, SL (hereinafter, “UNODEUNO”), a Spanish company registered in the Mercantile Registry of Pontevedra in the electronic folio, entry 1 with sheet PO-73743, with tax identification number B19935790 and with registered office at Plaza Compostela 1, 6 D, 36201 Vigo (Pontevedra), Spain.
Contact: 1@unodeunolimited.com
These Terms and Conditions govern the sale of physical products through the Platform, as well as access to an exclusive, limited-edition digital work (hereinafter, “Digital Gift”) associated with each physical product purchased. The Digital Gift will be accessible from the customer's private area on the Platform, which will be available, if applicable, after completing a purchase that includes it.

To purchase on our Platform, the user must create an account, providing truthful, up-to-date, and complete personal information. The account is personal and non-transferable. The user agrees to properly safeguard their login credentials and not share them with third parties.
The personal information or data that you provide will be processed in accordance with the provisions of the Privacy and Cookies Policy, and you expressly consent to the processing of said information and data.

By using our website and platform and placing orders through it, you agree to:

• Use this website only to make legally valid inquiries or orders.
• Do not place any false or fraudulent orders.
• Please provide us with your email address, postal address and/or other contact information truthfully and accurately.

We reserve the right to prevent you from accessing our website or to cancel your account if your behavior constitutes a breach of these terms and conditions or applicable law.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

By completing the purchase process on the Platform, the user agrees to pay the price indicated for the products, along with the corresponding taxes and shipping costs. To place an order, you must follow the online purchase procedure and authorize payment. You will receive an email confirming your order and finally another confirmation of product shipment.

All orders are subject to product availability. If there are any difficulties in supplying products or if we run out of stock, we will refund any amounts you may have paid.

When placing your order, you must select the delivery method. Unless otherwise agreed with you, the shipment of your product order will be made without undue delay and no later than 30 calendar days from the date of the Order Confirmation.
In the event of a hypothetical failure to meet the delivery date, we will inform you immediately about this circumstance and give you the option to proceed with the purchase by setting a new delivery date.
For the purposes of these Terms and Conditions, "delivery" of the order shall be deemed to have occurred when you, or a third party designated by you, take physical possession of the products, which will be evidenced by a signature upon receipt of the order at the agreed delivery address. The risk of loss or damage to the products shall pass to you upon delivery.
In the event that the order has not been delivered for reasons not attributable to us, we will contact you and, if after thirty (30) days from when we make the item available to you you have not collected it or you refuse to receive it, it will be considered abandoned.

The prices on our website and platform include VAT in force in Spain, with the specific rules applicable to orders destined for the Canary Islands, Ceuta and Melilla, to which the corresponding shipping costs must be added when placing the order and before finalizing it.
We reserve the right to change prices at any time, although these changes will not affect purchases already made.
You can use Visa, Mastercard, American Express, PayPal, Apple Pay, Android Pay, and Bizum as payment methods (all subject to availability). By authorizing the payment, you are confirming that the credit card or payment method belongs to you and that you are the legitimate owner.
To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards are subject to verification and authorization by the issuing bank. If the bank does not authorize payment, we will not be liable for any delay or failure to deliver, and we will not be able to enter into a contract with you.

• Right of withdrawal: If you are contracting as a consumer, you have the right to withdraw from this contract within 14 calendar days without giving any reason. In the event of withdrawal, we will refund all payments received from you, using the same payment method you used for the purchase, without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
  To exercise this right, the user must communicate their decision through our contact form or by email to 1@unodeunolimited.com .
• Returns of defective products: In cases where you consider that at the time of delivery the product does not conform to what is stipulated in the contract, you must contact us immediately through our contact channels providing the details of the product, as well as the damage it suffers.

As a consumer and user, you are entitled to free corrective measures, benefiting from the product warranty free of charge, in the event of a lack of conformity of the goods. We offer warranties on our products sold through our Platform, under the legally established terms for each type of product, and are therefore responsible for any lack of conformity.
Products are considered to conform to the contract if they match the description provided and possess the qualities presented on this website; if they are suitable for the uses to which they are ordinarily put; and if they have the usual quality and performance of a product of the same type.
Handcrafted products may present characteristics such as variation in texture, finishes, color, etc. and will not be considered defects or flaws.

Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased on our platform is limited to the purchase price of that product; in no event shall we accept any liability for loss of income, sales, business, data, time, savings, lost profits, for damages or loss arising from the use of informational links on our platform, or of any kind whatsoever.

All content on the Platform, including text, graphics, logos, icons, images, sounds, software files and design elements, as well as the Digital Gift, are the exclusive property of UNODEUNO or their respective owners, and are protected by intellectual and industrial property regulations.
Reproduction, distribution, public communication and transformation of these contents is prohibited without the express authorization of UNODEUNO, and express authorization is required for their use.

Most of the information and communications we send you will be in writing, and you expressly agree that such communications with us and with you will be via email. Therefore, for contractual purposes, you consent to the use of email as a means of communication and acknowledge that all contracts, notices, information, and other communications that we send you electronically are considered to be in writing.

Each physical product purchased on our Platform includes a free, exclusive, limited-edition digital artwork related to the purchased product. The Digital Gift:

• It will be accessible to the user in their private area on the Platform once the purchase of the physical product is completed.
• It is exclusive, numbered and serialized, and is linked to the purchase of the physical product.
• It is only accessible and visible in the user's private area, through the web, app or platform.
• The digital gift is non-refundable and cannot be returned, as it is exclusive, limited-edition content associated with the physical product purchased. If the physical product is returned or canceled, access to the associated digital gift will be automatically revoked.

UNODEUNO reserves the right to modify these Terms and Conditions at any time. Modifications will be published on the Platform and will take effect upon publication. It is the user's responsibility to review the Terms periodically to stay informed of updates. If you do not agree with the modifications, we recommend that you do not use our Platform and Website.

If any of the provisions of these Terms and Conditions are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, unaffected by said declaration of nullity.
These Terms and Conditions constitute a complete document and contract and supersede any prior agreements, understandings, or promises between you and us, whether oral or written.

These Terms and Conditions are governed by Spanish law. In the event of any dispute or conflict, both parties submit to the jurisdiction of the courts of the city of Vigo (Pontevedra, Spain), expressly waiving any other jurisdiction that may apply.

For any questions or complaints related to these Terms and Conditions, you can contact UNODEUNO through:

• Email: 1@unodeunolimited.com
• Postal address: Plaza Compostela 1, 6 D, 36201 Vigo (Pontevedra), Spain

Last updated: December 4, 2024